Support Specialist – German speaking
Do you get a smile on your face when making people feel good & boosting their confidence by delivering top-notch service and solutions? Then this is the opportunity for you!
As a Support Specialist at Savvii, contact with our German speaking customers is your main focus. You and your team optimize processes to increase customer happiness. You will spend most time on contact with our customers and on other jobs regarding support (such as writing documentation or testing).
You support our customers with their websites and servers through email, telephone, chat and social media. You can sense commercial opportunities and act upon them. You know the latest trends in the hosting and WordPress business and provide input for product development.
You and your team have a very important responsibility to improve our customer happiness and build our brand.
In short, you are or you have:
- Minimum of a Bachelor degree or comparable work experience
- Minimum of two years of experience working in customer support
- Excellent social and commercial skills
- Native or near native knowledge of the German language
- Knowledge of how the internet works (DNS, SSL, sFTP, etc.)
- Knowlegde of WordPress
- A flexible mindset
- Available 32 to 40 hours per week
You and Savvii
Our people are entrepreneurial, have a passion for innovation and take pride in what we do and in our team. From your first day, you are an essential part of a professional team with a high level of resposibility and freedom. You can develop yourself through training, courses, conferences, etc. We care about our collegues, this shows in our perks such as complimentary fruit, chair massage, library and free fitness. All those healthy things are compensated for in our weekly friday afternoon drinks on our roof terrace. Our goal is an enjoyable and long-lasting cooperation!
Savvii is the first premium WordPress Hoster from the Netherlands. That means that we focus on WordPress hosting and WordPress hosting alone. This enables us to offer our customers the best in speed, scalability, security and ease-of-use.
Our team has a fondness for memes, gadgets and the latest developments in internet technology. Read more about us here. Our office is located in center of the old University city of Nijmegen. A visit to the hairdresser or a doing some quick shopping is easily done. A roof terrace, darts and table football are available and our library is in an old bank vault. When living far away, working remote is also possible after a training period at our office.
Are you the new colleague we are looking for? Please send your cover letter and resume to firstname.lastname@example.org. For more information, please call Lisa at 0031 (0)24 3605040.